Customer Service Expert with Childcare Experience Rowenna L.

Duration: June 2015 - November 2022

Reference: not checked

• Child Supervision: Providing active supervision and ensuring that children play safely and follow the rules of the playing area.
  
• Engagement and Activities: Organizing and leading age-appropriate games, activities, and play sessions to keep children entertained and engaged.
  
• Safety: Monitoring the playing area to prevent accidents, injuries, and conflicts among children.
  
• Assisting with Equipment: Helping children navigate and use play equipment safely and appropriately.
  
• Customer Service: Interacting with parents, caregivers, and children in a friendly and professional manner, addressing any inquiries or concerns.
  
• Conflict Resolution: Managing and mediating minor disagreements or issues that may arise among children.
  
• Basic First Aid: Providing basic first aid or seeking help if a child sustains a minor injury or needs assistance.
  
• Maintaining Cleanliness: Ensuring the playing area remains clean, organized, and free from hazards.
  
• Emergency Procedures: Being familiar with emergency protocols and procedures to address any unexpected situations.
  
• Creating a Positive Atmosphere: Fostering a welcoming and inclusive environment where children feel comfortable and happy.
  

Reference check done with Ms. Liberata Mallari

"She's fine I was her supervisor when she was working with us here in Al Ain Mall and I have no complains about her."

Duration: March 2008 - May 2012

Reference: not checked

• Child Care: Providing attentive and nurturing care for children, including feeding, bathing, dressing, and attending to their daily needs.
  
• Emotional Support: Establishing strong bonds with the children, offering comfort, and creating a loving and secure environment.
  
• Educational Activities: Planning and engaging in age-appropriate activities, games, and learning experiences that stimulate cognitive, social, and creative skills.
  
• Routine Management: Creating and maintaining consistent daily routines, including meal times, naps, playtime, and bedtime.
  
• Homework Assistance: Supporting school-age children with their homework, projects, and educational tasks.
  
• Safety and First Aid: Ensuring a safe environment by childproofing spaces, conducting safety checks, and having knowledge of basic first aid.
  
• Behavioral Guidance: Implementing positive discipline strategies, teaching manners, and promoting respectful behavior and conflict resolution.
  
• Meal Preparation: Planning and preparing nutritious meals and snacks, considering dietary restrictions and preferences.
  
• Transportation: Safely transporting children to and from school, extracurricular activities, playdates, and appointments.
  
• Communication: Maintaining open and effective communication with parents, providing updates on children's activities, milestones, and any concerns.
  
• Companionship: Offering companionship, engaging in meaningful conversations, and providing emotional support to enhance overall well-being.
  
• Cultural Sensitivity: Respecting and incorporating the family's cultural, religious, and personal values into daily routines and activities.
  
• Household Organization: Performing light housekeeping tasks related to the children's care, such as tidying up play areas and children's laundry.
  
• Adaptability: Being flexible and responsive to the changing needs of the family, adjusting routines and activities as necessary.
  

Reference check not completed - not in touch anymore

While we understand the importance of employer references in the decision-making process, we encourage you to consider the nanny's demonstrated skill sets and qualifications. Throughout our rigorous screening process, we conducted comprehensive interviews, background checks, and assessments that shed light on her capabilities and suitability for the role. However, it is with regret that we inform you that despite our best efforts, the nanny does not possess the contact details of her previous employers, and she was unable to provide any references for her past experiences to be verified.
Despite the lack of employer references we encourage you to focus on the nanny's demonstrated abilities and qualifications.

•  Emotional Intelligence: Rowena's 69% score in emotional intelligence suggests that she possesses a reasonable level of emotional awareness and interpersonal skills. In her role as a nanny, Emotional awareness can lead to better understanding of children's feelings and needs. Interpersonal skills might help her effectively manage conflicts and maintain a nurturing approach.She could build trust and rapport with both children and parents, fostering a healthier caregiver-child relationship.Her ability to adapt to different situations could lead to more successful interactions with children.
 
• Situational Judgement: Rowena's 30% score in situational judgment indicates potential challenges in making effective decisions in real-life scenarios. She might encounter difficulties assessing risks and making quick decisions for the safety of the children. Problem-solving abilities could be limited, affecting her capability to handle unexpected challenges. Efficient time management, crucial for managing various tasks, might be impacted by her situational judgment. To improve her performance as a nanny, Rowena could consider focusing on enhancing her situational judgment skills through practicing critical thinking, problem-solving, and decision-making exercises relevant to her role. This could complement her already strong emotional intelligence skills and make her a more effective caregiver overall.



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• Highly attuned to the emotional needs of others and are often naturally empathetic and compassionate. This can be especially helpful when caring for children, who may need emotional support and reassurance.

• Often skilled communicators who excel at building strong relationships with others. This can be beneficial when working with children, as effective communication is essential for building trust and rapport.

• Have a strong creative streak and enjoy finding new and engaging ways to teach and entertain children. This can help keep children engaged and interested in learning.

• Flexible and adaptable, which can be helpful when caring for children who may have changing needs and routines.

• Often highly organized and efficient, which can be beneficial when managing the schedules and activities of multiple children.

• May take on too much responsibility, leading to burnout or neglecting their own needs.

• May struggle with setting boundaries and saying no, which could lead to overworking or neglecting their own needs in favor of caring for others.

• May avoid conflict or have difficulty handling it, which could lead to issues with parents or other caregivers.

1. A nurturing and empathetic presence: ENFJ-A personalities tend to be warm and caring individuals who can provide a nurturing and supportive presence for children. This can be especially important for children who may be experiencing stress or anxiety.




2. Effective communication: ENFJ-A personalities are often skilled communicators who can effectively communicate with both children and parents. This can help ensure that everyone is on the same page when it comes to the care and needs of the children.




3. A creative and engaging approach to childcare: ENFJ-A personalities tend to be creative individuals who can find new and engaging ways to teach and entertain children. This can help keep children engaged and interested in learning and can make the experience of having a nanny more enjoyable for the entire family.




4. Flexibility and adaptability: ENFJ-A personalities tend to be flexible and adaptable, which can be helpful when caring for children who may have changing needs and schedules. This can help ensure that the nanny is able to effectively meet the needs of the children and family.




5. A high level of organization and efficiency: ENFJ-A personalities tend to be highly organized individuals who can effectively manage the schedules and activities of multiple children. This can help ensure that everything runs smoothly and that the children are able to participate in a wide range of activities.

1. Emotional investment: ENFJ-A personalities may become emotionally invested in the children they care for, which could make it difficult for them to maintain professional boundaries and emotional distance.

2. Overcommitment: ENFJ-A personalities may have a tendency to overcommit themselves, which could lead to burnout or neglect of their own needs.